Individuals and businesses across Malaysia have shared their accounts of working with Kalden. These are their words.
Return to HomeWe have compiled accounts from clients across different service areas. Names are included with permission.
"I came to Kalden after receiving a notice from LHDN that frankly left me quite anxious. The team walked me through what to expect at every stage — no vague reassurances, just clear information on what each step involved. By the time the audit concluded, I felt I had genuinely understood my own tax position for the first time."
"As someone who manages multiple income streams, I was not at all confident my annual returns were structured well. Kalden reviewed my entire position and helped me understand which reliefs I was actually entitled to. The advice was measured and never pushed me toward anything I was not comfortable with."
"When SST registration became applicable to our outlets, I was unsure how to handle the transition without creating issues down the line. Kalden's team reviewed our operations and provided a structured plan for compliance. It took a few sessions, but I felt much more settled once we had a clear picture."
"Our company faced a proposed revised assessment that seemed disproportionate to our actual circumstances. Kalden's representation was methodical — every response to LHDN was well-reasoned and backed by the right provisions. I appreciated that they kept us informed without making the process feel more alarming than it needed to be."
"I was introduced to Kalden through a fellow investor who had engaged them for an audit matter. I sought planning advice ahead of a significant disposal transaction. The team was thorough in reviewing the relevant provisions and helped me understand what to expect from a tax liability perspective before I proceeded."
"We had accumulated some inconsistencies in our SST filings from a period of rapid expansion. Kalden guided us through a voluntary disclosure process that I was not aware was even an option. It was handled discreetly and with a level of care that I had not expected from a professional firm of this nature."
The following accounts describe client situations and how their matters were addressed. Identifying details have been generalised.
A Selangor-based trading company received a revised assessment increasing their income tax liability substantially, primarily due to disallowed deductions on related-party expenses.
Kalden reviewed the supporting documentation, prepared a structured written objection with statutory references, and represented the company at the review meeting with the Inland Revenue Board.
The assessment was reduced substantially following the review, with most of the disputed deductions reinstated after documentation of their commercial basis was accepted.
A senior professional approaching retirement sought clarity on how various income sources — including a discretionary bonus, rental receipts, and investment proceeds — would interact under the Income Tax Act 1967.
A comprehensive computation review was conducted, examining each income source and relevant reliefs, deductions, and exemptions applicable in the client's specific circumstances over a two-year planning horizon.
The client gained a clear view of their forward tax position and was able to structure decisions around their retirement timing with a better understanding of the tax implications involved.
A restaurant group with multiple outlets discovered inconsistencies in how SST had been applied across their branches since expansion, raising concerns about potential non-compliance exposure.
Kalden conducted a liability assessment across all outlets, identified the scope of any compliance gap, and guided the client through the voluntary disclosure process under the relevant Royal Malaysian Customs Department framework.
The disclosure was completed and accepted, with the outstanding liability resolved through a structured arrangement. The group also put in place clearer internal processes for ongoing SST reporting.
If you have a tax matter you would like to discuss, we are available to assist. Initial enquiries are handled with full confidentiality.
Kalden operates within the framework established by the Malaysian Bar and relevant regulatory bodies.
If you have a tax matter you would like to discuss — whether for planning, dispute, or compliance — we welcome your enquiry. There is no pressure to proceed.
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